These Terms of Service ("Terms") govern your access to and use of the services provided by NexusPoint LLC, a Massachusetts limited liability company with a principal place of business at 1 Elm Square, Unit 2F, Andover, MA 01810, USA ("CloserLook," "we," "us," or "our").
The "CloserLook Service" or "Service" includes the CloserLook mobile application (iOS and Android), the CloserLook device and its associated firmware, our website at www.closerlook.health, and any other features, content, or products we make available from time to time.
Please read these Terms carefully before using the Service. By creating an account or using any part of the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not create an account or use the Service.
Age. You must be at least 18 years of age to use the Service. If you are under 18, you may not create an account or use the Service, even with parental consent.
Geographic restrictions. The Service is currently available in the United States and select other countries as indicated on our website.
Prior suspension. You may not use the Service if you have previously been suspended or permanently removed from the Service.
Authorized devices. You may only use the Service in connection with a CloserLook device sold or distributed by CloserLook or its authorized resellers.
To use the CloserLook Service, you must create an account. You agree to:
You may not create an account on behalf of another person without their authorization. You may not transfer your account to another person.
Subject to your compliance with these Terms, CloserLook grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.
You may not:
General wellness only. The CloserLook device, app, and the analytics they provide are designed to support healthy lifestyle tracking and physiological awareness. They are general wellness products, not medical devices.
Not a substitute for medical care. The Service does not provide medical advice, diagnosis, or treatment. Health metrics — including heart rate, heart rate variability, blood oxygen saturation, sleep data, and body temperature — are estimates intended for general wellness purposes.
Do not rely on the Service for medical decisions. In a medical emergency, contact emergency services immediately.
The CloserLook Membership ("Membership") is an annual subscription that includes access to the CloserLook mobile application and all standard features, one CloserLook device at no additional cost (included with your first annual term, subject to availability), software and firmware updates, and access to customer support.
Your Membership is billed annually. Payment is processed by Shopify Payments (operated by Shopify Inc.) at the time of purchase and at each renewal. Your Membership will renew automatically at the end of each annual term at the then-current price unless you cancel before the renewal date.
30-day trial. Your Membership includes a 30-day trial period beginning on the date you receive your device. You may cancel during the trial and return your device for a full refund.
Cancellation after trial. After the 30-day trial period, subscriptions are annual and non-refundable on a pro-rated basis. You may cancel auto-renewal at any time; your Membership continues until the end of the current annual term.
How to cancel. Cancel through your account settings in the app or by contacting support@closerlook.health.
To qualify for a full refund during the 30-day trial, you must return your device and all original accessories within the trial period in good physical condition. Return shipping costs are your responsibility. We reserve the right to charge a restocking fee of up to 25% for returns that do not meet these conditions.
CloserLook warrants your device against manufacturer defects for 12 months from the date you receive it. This warranty does not cover damage caused by accident, abuse, misuse, unauthorized modification, normal wear and tear, or use with incompatible accessories. CloserLook's sole obligation under this warranty is to repair or replace the defective device at CloserLook's discretion.
The CloserLook name, logo, and all content on the Service are owned by or licensed to CloserLook and are protected by intellectual property laws. If you submit feedback or suggestions to us, you grant CloserLook a worldwide, perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.
The Service may integrate with or link to third-party services not under CloserLook's control. CloserLook is not responsible for the content, privacy practices, or availability of Third-Party Services. Your use of any Third-Party Service is subject to that service's own terms and privacy policy.
By creating an account, you agree to receive service-related communications from CloserLook, including transactional emails and service announcements. You can manage non-essential communications through your account settings.
We may modify, suspend, or discontinue any feature, component, or content of the Service at any time, with or without notice. We reserve the right to push software and firmware updates to the Service and to CloserLook devices, which may be delivered automatically.
By you. You may close your account at any time using the account deletion feature in the app or by contacting support@closerlook.health. Account deletion initiates a 30-day grace period, after which your account and associated data are permanently deleted.
By CloserLook. We reserve the right to suspend or terminate your account at our sole discretion, at any time and without prior notice, including if we believe you have violated these Terms or applicable law.
Survival. Sections 5, 7, 12, 13, 14, 15, and 16 survive termination of these Terms.
THE CLOSERLOOK SERVICE AND ALL CONTENT, DEVICES, AND FEATURES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOSERLOOK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CLOSERLOOK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.
IN NO EVENT WILL CLOSERLOOK'S TOTAL CUMULATIVE LIABILITY EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CLOSERLOOK IN THE TWELVE MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED US DOLLARS ($100).
You agree to indemnify, defend, and hold harmless CloserLook and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or related to your use of the Service in violation of these Terms, your violation of any applicable law or the rights of a third party, or your account credentials being used by an unauthorized party due to your failure to keep them secure.
Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict-of-law principles.
Informal resolution. Before filing any legal claim, you agree to contact CloserLook at support@closerlook.health and describe your concern. We will work in good faith to resolve the issue informally within 30 days.
Jurisdiction. Any legal action arising out of these Terms will be brought exclusively in the state or federal courts located in Essex County or Suffolk County, Massachusetts.
Limitation on claims. Any claim arising out of these Terms must be filed within one (1) year after the cause of action accrues.
No class actions. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CLOSERLOOK AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and CloserLook regarding the Service.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
Changes to Terms. We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service before the changes take effect.
Assignment. CloserLook may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without CloserLook's prior written consent.
Email: support@closerlook.health
Mail: NexusPoint LLC, 1 Elm Square, Unit 2F, Andover, MA 01810, USA
For privacy-related inquiries, see the "Contact Us" section of our Privacy Policy.